Privacy policy

Last updated: 04.12.2025

This Privacy Policy describes how Abivienca (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit or purchase from Abivienca (the “Site”) or otherwise use our Services.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business needs, or legal requirements.
When we make changes, we will post the updated version on this page and revise the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To run our business and provide our Services, we gather personal information from various sources. This information enables us to process your orders, offer customer support, enhance the Site, and meet legal obligations.

Information You Provide Directly

We collect information you give us voluntarily, including:

  • Contact information (name, address, phone number, and email).
  • Order details (billing/shipping addresses, payment confirmation).
  • Account information (username, password, and security details).
  • Communications with our customer support team.

Information Collected Automatically

When you browse our Site, we automatically collect certain data using cookies and similar technologies, such as your device type, browser, IP address, and how you interact with the Site.
This information helps us analyze site traffic, improve performance, and personalize your shopping experience.

Information from Third Parties

We may also obtain information about you from trusted third parties, like payment processors, shipping companies, or social media platforms, to help fulfill your orders and improve our Services.

How We Use Your Personal Information

We use your personal data to:

  • Process and complete your orders.
  • Send important updates about your account or orders.
  • Provide and enhance customer support.
  • Deliver marketing or promotional materials (where permitted by law).
  • Detect and prevent fraud or other illegal activities.
  • Comply with relevant legal or regulatory obligations.

Cookies

We use cookies and related technologies to improve website functionality, personalize your experience, and measure performance.
You can manage or disable cookies through your browser settings, but this may limit some features of the Site.

How We Share Personal Information

We may share your information with:

  • Service providers and vendors who work on our behalf.
  • Business partners who assist with marketing and logistics.
  • Affiliates within our corporate group.
  • Government authorities or regulators when required by law.

We do not sell or rent your personal or sensitive data to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy policies, practices, or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not directed at children. We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us so we can delete it without delay.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take steps to secure your data, no system is completely immune to risk.
We keep personal information only for as long as necessary to fulfill legal, contractual, or operational needs.

Your Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data.
  • Request data portability.
  • Restrict or object to certain processing.
  • Withdraw your consent for specific processing activities.
  • Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at info@abivienca.com. We may need to verify your identity before processing your request.

International Users

Your personal data may be transferred to and processed in countries other than your country of residence, in compliance with applicable data protection laws. We take appropriate measures to safeguard such transfers.

Contact Information

Store Name: Abivienca
Address: 1312 S Rolfe St, Arlington Virginia, USA (Address available only for administrative correspondence and products returns. No physical point of sale at this address.)
Email: info@abivienca.com
Phone: +14239970965
Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 days.