Shipping policy

At Abivienca, our goal is to offer a smooth and dependable shopping experience. This includes clear and simple shipping terms. We are pleased to provide free shipping on all eligible orders within USA.

Shipping Locations

This policy applies to shipments sent to customers located within USA.
For deliveries to areas outside these regions, please review the available options during checkout or contact our support team for help.

Delivery Times

Below are the estimated timelines for processing and delivering your order:

  • Order cutoff time: 5:00 PM (GMT -06:00). Orders placed after this time will be processed the next day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 days (Monday to Sunday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 5 to 12 days (Monday to Sunday).
  • Estimated delivery time: 6 to 15 days.

Once processed, your order will be shipped using one of our trusted delivery partners to ensure safe and timely arrival.

Carrier Services

We collaborate with reliable and established carriers to ensure your package arrives on schedule. Our delivery partners include:

  • Amazon Shipping
  • USPS 
  • UPS
  • FedEx 

You will receive a tracking link once your order has been dispatched.

Shipping Costs

Free Shipping: Orders shipped within USA are eligible for free delivery, with no minimum purchase required.

Paid Shipping (if applicable): For destinations outside the free-shipping regions, shipping fees will be automatically calculated at checkout based on your location and order details.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer service team immediately. We will promptly investigate and work to resolve the issue to ensure your satisfaction.

Tracking Your Order

Once your order is shipped, you will receive an email confirmation containing a tracking number. You can monitor the progress of your shipment at any time via our Order Tracking Page.

Questions?

If you have any questions about shipping or delivery, please visit our FAQ page or contact our customer support team for further assistance.

Contact Information

Store Name: Abivienca
Address: 1312 S Rolfe St, Arlington Virginia, USA (Address available only for administrative correspondence and products returns. No physical point of sale at this address.)
Email: info@abivienca.com
Phone: +14239970965
Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 days.